WASHINGTON, D.C. – THE U.S. CONSUMER PRODUCT SAFETY COMMISSION, IN COOPERATION WITH THE FIRM NAMED BELOW, TODAY ANNOUNCED A VOLUNTARY RECALL OF THE FOLLOWING CONSUMER PRODUCT. CONSUMERS SHOULD STOP USING RECALLED PRODUCTS IMMEDIATELY UNLESS OTHERWISE INSTRUCTED.
NAME OF PRODUCT: SERENITY SPA HOT TUBS
UNITS: ABOUT 1,670
MANUFACTURER: GECKO ALLIANCE OF QUEBEC, CANADA
HAZARD: THE HOT TUB’S SPA CONTROL CAN OVERHEAT, POSING A FIRE HAZARD.
INCIDENTS/INJURIES: GECKO ALLIANCE HAS RECEIVED 28 REPORTS OF THE SPA CONTROL OVERHEATING, INCLUDING ONE INCIDENT OF DAMAGE TO SPA EQUIPMENT. NO INJURIES HAVE BEEN REPORTED.
DESCRIPTION: THIS RECALL INVOLVES THE HYDROPOOL SERENITY SERIES SPA HOT TUBS WITH SERIAL NUMBERS 01350XXXX THROUGH 03210XXXX. THE SERIAL NUMBERS ARE PRINTED ON THE RIGHT SIDE OF THE SPA CONTROL. THE GECKO SPA CONTROL (SSPA-1) HAS MODEL NUMBER 0202-205097 PRINTED ON IT.
SOLD EXCLUSIVELY BY: HYDROPOOL DEALERS THROUGHOUT NORTHEASTERN UNITED STATES IN SERENITY BRAND SPAS FROM JANUARY 2002 THROUGH DECEMBER 2004 FOR BETWEEN $3,900 TO $8,200.
MANUFACTURED IN: CANADA
REMEDY: CONSUMERS SHOULD IMMEDIATELY STOP USING THE HOT TUBS AND REDUCE THE WATER TEMPERATURE CONTROL TO THE MINIMUM SETTING. CONSUMERS SHOULD CONTACT GECKO ALLIANCE’S BACK-PAK SUPPORT CENTER TO RECEIVE THE FREE RETROFIT ENCLOSURE KIT. THE KIT WILL BE PROVIDED WITH A FULL SET OF INSTRUCTIONS. INSTRUCTIONS ALSO ARE AVAILABLE AT WWW.BACK-PAK.COM. CONSUMER SHOULD NOT USE THEIR SPA UNTIL AFTER THE RETROFIT ENCLOSURE KIT IS INSTALLED.
CONSUMER CONTACT: FOR ADDITIONAL INFORMATION, CONTACT THE BACK-PAK SUPPORT TEAM TOLL-FREE AT (800) 784 3256 BETWEEN 8 A.M. AND 5 P.M. ET OR VISIT WWW.BACK-PAK.COM
    
I have a control that burnt up with a model # 202-205114. Yes, it may be a different #, but awfully close. After speaking to the representative from BACK-PAK , I realize this manufacturing defect isn’t addressed in the recall. My concern is faulty components, not the cover. This is commonly called the root cause of a problem. I would never purchase a spa where the life expectancy of the control is 5 to 6 years with the purchaser bearing the cost of replacement. This particular unit was upgraded, for reasons not disclosed by the manufaucturer and the control is obsolete. I wonder how many other Gecko controls have burnt up only to not be covered by any claim?
I also have a control that just burnt up medel 202-205097. instead of 0297 that was recalled. The heter stays on or wonèt come on due to a defect in te board. This board goes for $700 locally. Indeed when the heater remains on and the pump stops mixing, this is the root cause of the fire hazard. I can imagine that Gecko wants to keep the cost of this recall under control, but this is a serious hazard to be letting hundreds of units uncovered. I had a technician come over to check the heater control and he didn’t even know about this recall.
Anyone else?
I have spa 2003, and the similar part is burning number part 0202-205162 MANUFACTURER: GECKO ALLIANCE OF QUEBEC, CANADA.
I wild like as recall this part.
It very dangerous, because my husband as close the cover and adjust temperature he was the feeling the electric choc (twice)
thank you
excuse my englihs i speak french
Our Gecko Spa Pack just caught fire too. #0202-205093 (S Pack) and of course its exactly 1 year past the warranty… 6 years old 🙁 Looks like the same issue as above. I just happened to do a Google search for replacement part pricing and stumbled across this recall. I did notice on a Spa website that the author suggested replacing the 5/5.5W heater element with a unit that uses 4W. Looks like its a widespread issue. I’ll be calling the manufacturer shortly…
My 0202-205093 pack burned last week. I will also call Gecko today to see if they can do something about it because it seems to be farely common and it freaks me out!
have a gecko sspa-1-p122-b2-01 cp2-ls-jm-ax4 s/n 99224072 number ID 0202-205026. I turned it off because topside control quit working and pack getting very very hot and was afraid it was going to catch fire. is there a recall replacement for this pack?
mine burnt as well 0202-205098
Mine burnt as well 0302-110589, Dealer said not covered, I called Hydropool directly and they covered it under the recall. No muss, no fuss. I have to pay the labour, but I’m ok with that. It pays to deal with a great Canadian company!