THE FOLLOWING PRODUCT SAFETY RECALL WAS VOLUNTARILY CONDUCTED BY THE FIRM IN COOPERATION WITH THE CPSC.
NAME OF PRODUCT: SAMSUNG “JITTERBUG” CELL PHONES
UNITS: ABOUT 160,000
MANUFACTURER: SAMSUNG TELECOMMUNICATIONS AMERICA, OF RICHARDSON, TEXAS
DISTRIBUTOR: GREATCALL D/B/A JITTERBUG, OF SAN DIEGO, CALIF.
HAZARD: THE RECALLED CELL PHONES THAT ARE IN A NO-SERVICE AREA AND DISPLAY AN “OUT OF RANGE, TRY AGAIN LATER” MESSAGE COULD FAIL TO CONNECT TO EMERGENCY 911.
INCIDENTS/INJURIES: NONE REPORTED.
DESCRIPTION: THIS RECALL INVOLVES “JITTERBUG” CELL PHONES MODEL NUMBERS SPH-A110 AND SPH-A120 WITH STANDARD KEY PADS AND VERSION BB14 SOFTWARE. NO OTHER SAMSUNG WIRELESS PHONES OR SOFTWARE VERSIONS ARE INCLUDED IN THIS RECALL.
SOLD THROUGH: DIRECTLY TO CONSUMERS THROUGH TARGETED NATIONAL ADVERTISEMENTS AND PUBLICATIONS, ELECTRONICS AND DRUG STORES NATIONWIDE, AND ON THE WEB AT WWW.JITTERBUG.COM FROM MARCH 2008 THROUGH MAY 2009 FOR ABOUT $150.
MANUFACTURED IN: KOREA
REMEDY: SAMSUNG AND JITTERBUG ARE DIRECTLY CONTACTING CONSUMERS TO SCHEDULE A FREE SOFTWARE UPGRADE. CONSUMERS SHOULD CALL SAMSUNG IF THEY HAVE NOT ALREADY BEEN CONTACTED.
CONSUMER CONTACT: FOR ADDITIONAL INFORMATION, CONTACT SAMSUNG TOLL-FREE AT (866) 304-4980 BETWEEN 7 A.M. AND 9 P.M. CT MONDAY THROUGH FRIDAY, AND ON SATURDAY BETWEEN 9 A.M. AND 6 P.M. CT, OR VISIT THE FIRM’S WEB SITE AT WWW.SAMSUNG.COM
   
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