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You are here: Home / Product Recalls / CPSC Press Releases / Steam Cleaners Recalled by Thane International Due to Burn Hazard

Steam Cleaners Recalled by Thane International Due to Burn Hazard

August 21, 2008 By The CPSC 19 Comments

THE FOLLOWING PRODUCT SAFETY RECALL WAS VOLUNTARILY CONDUCTED BY THE FIRM IN COOPERATION WITH THE CPSC. CONSUMERS SHOULD STOP USING THE PRODUCT IMMEDIATELY UNLESS OTHERWISE INSTRUCTED.

NAME OF PRODUCT: H20 PORTABLE HAND HELD STEAM CLEANERS

UNITS: ABOUT 134,000

IMPORTER: THANE INTERNATIONAL INC., OF LA QUINTA, CALIF.

HAZARD: STEAM CAN ESCAPE FROM THE HANDLE AND TRIGGER OF THE STEAM CLEANER, POSING A BURN HAZARD TO CONSUMERS.

INCIDENTS/INJURIES: THANE HAS RECEIVED 27 REPORTS OF BURN INJURIES TO CONSUMERS’ HANDS AND FINGERS.

DESCRIPTION: THE RECALLED PORTABLE HAND HELD STEAM CLEANERS ARE WHITE AND DARK GRAY. “H20” AND “M” ARE PRINTED ON THE STEAM CLEANERS. MODEL NUMBER YQ3888 AND THE “PRODUCE CODE” ARE PRINTED ON A LABEL ON THE UNDERSIDE OF THE UNITS. THIS RECALL ONLY INCLUDES STEAM CLEANERS WITH “PRODUCE CODES” FROM 071025 THROUGH 080324.

SOLD BY: TELEVISION INFOMERCIALS NATIONWIDE AND AT WWW.THANE.COM AND SHIPPED TO CONSUMERS FROM DECEMBER 2007 THROUGH MAY 2008. THE STEAM CLEANERS WERE OFFERED AS A BONUS ITEM WITH THE PAYMENT OF SHIPPING AND HANDLING OF $14.95 WITH THE PURCHASE OF AN H20 MOP.

MANUFACTURED IN: CHINA

REMEDY: CONSUMERS SHOULD IMMEDIATELY STOP USING THE RECALLED STEAM CLEANERS AND CONTACT THANE TO RECEIVE A $30 COUPON FOR THE PURCHASE OF ANOTHER THANE PRODUCT OR TO RECEIVE A FREE REPLACEMENT STEAM CLEANER. THANE HAS DIRECTLY CONTACTED CONSUMERS WHO RECEIVED THE STEAM CLEANERS.

CONSUMER CONTACT: FOR ADDITIONAL INFORMATION, CONTACT THANE AT (800) 388-4490 ANYTIME, OR VISIT THE FIRM’S WEB SITE AT WWW.THANE.COM

PICTURE OF RECALLED H20 PORTABLE HAND HELD STEAM CLEANER

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Filed Under: CPSC Press Releases

About The CPSC

CPSC is charged with protecting the public from unreasonable risks of injury or death associated with the use of the thousands of types of consumer products under the agency's jurisdiction.

Comments

  1. MARTHA MORRISON says

    August 28, 2008 at 12:16 pm

    HOW DO I RECIEVE MY $30.00 COUPON.
    THANK YOU
    MARTHA MORRISON

    Reply
  2. Gilbert or Judy Anderson says

    August 28, 2008 at 6:05 pm

    Ordered the H20 Mop through a television infomercisl, With the Steam Cleaner. Well tryed out the Steam Cleaner as directed on a Recliner. And it burned out befor all the water was used up in it. I checked the instructions on useing the Steam Cleaner again. I had done as the instructions said. So did not even try the H20 Mop. Just put it all in the box and put it in the shop storage area. ( JUST A PILE OF JUNK ) My wife said DONT ORDER ANYTHING ELSE FROM T V ADDS. WHY SELL CHINA JUNK No wonder our country is going to the dogs. Gilbert Anderson

    Reply
  3. Gilbert or Judy Anderson says

    August 28, 2008 at 6:05 pm

    Ordered the H20 Mop through a television infomercisl, With the Steam Cleaner. Well tryed out the Steam Cleaner as directed on a Recliner. And it burned out befor all the water was used up in it. I checked the instructions on useing the Steam Cleaner again. I had done as the instructions said. So did not even try the H20 Mop. Just put it all in the box and put it in the shop storage area. ( JUST A PILE OF JUNK ) My wife said DONT ORDER ANYTHING ELSE FROM T V ADDS. WHY SELL CHINA JUNK No wonder our country is going to the dogs. Gilbert Anderson

    Reply
  4. Gilbert or Judy Anderson says

    August 28, 2008 at 6:05 pm

    Ordered the H20 Mop through a television infomercisl, With the Steam Cleaner. Well tryed out the Steam Cleaner as directed on a Recliner. And it burned out befor all the water was used up in it. I checked the instructions on useing the Steam Cleaner again. I had done as the instructions said. So did not even try the H20 Mop. Just put it all in the box and put it in the shop storage area. ( JUST A PILE OF JUNK ) My wife said DONT ORDER ANYTHING ELSE FROM T V ADDS. WHY SELL CHINA JUNK No wonder our country is going to the dogs. Gilbert Anderson

    Reply
  5. Mary Skjordal says

    August 29, 2008 at 11:35 am

    Oh please send me a new steam cleaner I Just love it .

    Reply
  6. Frances Comer says

    August 29, 2008 at 7:16 pm

    I would just like to have one that works!!!

    Reply
  7. Elinor S. Bevins says

    August 30, 2008 at 9:30 pm

    I would like to have a new one that is safe. How sure are you this time????????
    Please send me a safe new one. I loved it for the tub and surrounding area.

    Reply
  8. Janet Carter says

    August 31, 2008 at 12:42 am

    How do I get the $30.00 coupon?

    Reply
  9. barbara scarnecchia says

    September 2, 2008 at 2:07 am

    I WOULD LIKE THE COUPONS….I LOVE THE H2O STEAM MOP…..USE IT ALOT JUST ORDERED MOP COVERS..I HAVE DOGS & CATS. THANX

    Reply
  10. Neva Umphenour says

    September 3, 2008 at 8:57 pm

    I would love to have the coupons.
    Haven’t used the steam cleaner.

    Reply
  11. Neva Umphenour says

    September 3, 2008 at 8:59 pm

    I love the steam mop. Does a beautiful job on my tile floors.

    Reply
  12. Alicia says

    September 3, 2008 at 10:59 pm

    I really liked the mop and the complimentary steam cleaner, they both worked great until I had a horrible burn from the hand held steam cleaner. I was using at waste level when a line of steam blasted through my shirt and burned me accrose my stomac and the underside of my arm. I am now scarded for life with a huge scar the lenght of my entire hand.

    Reply
  13. Barbara Fielitz says

    September 5, 2008 at 1:07 am

    I would like a replacement product. What good is a $30. coupon if I can’t use it.

    Could you give a list of stores that carry the H20 Steamer. Zip code 32162
    Lady Lake (The Villages) Fl.

    Reply
  14. Lori Crow says

    October 22, 2008 at 3:02 pm

    The $30 coupon IS NOT good for another Thane product as stated on various websites, only for those products listed on a very short list sent with the directions to destroy the Steam Cleaner. The short list of products all cost significantly more than $30, other than the replacement steam cleaner which is exactly $30. I have followed the directions on how to return the cord to show that I have destroyed the cleaner, and held my $30 coupon to wait for activation. I called Thane customer service after two weeks, and tried to use my coupon for an item on the Thane.com website. I was told that it wasn’t good for anything other than the list of items sent with the recall directions, or for a replacement of the steam cleaner. So Thane has figured out a way to get even more money out of this recall. I am not pleased with the way this has been administered. I would like $30 in the form of a check please.

    Reply
  15. Elaine Rebman says

    December 31, 2008 at 6:28 pm

    I have a coupon and I would like to redeem it. How do I do that ?
    I would like S229-003 micro pads

    Reply
  16. Lynne says

    January 1, 2009 at 4:58 pm

    when are you sending me my new steamer I did what was required
    it’s about 3 months now

    Reply
  17. Louis Lasky says

    February 19, 2009 at 9:51 am

    I sent in the paperwork and the cut cord required to redeem my $30.00 coupon. Now I can not find the coupon to call you or fax it to you to get a couple of clothes for my H2O vac. Can you help me?

    Reply
  18. Cyndie says

    March 2, 2009 at 3:05 am

    I sent in all the paperwork and the end of the cord for my steam cleaner and It has been about 4-5 months and still no replacement….I see I am not the only one

    Reply
  19. Rebecca Serda says

    July 26, 2011 at 12:38 am

    I bought one of the H20 hand held steamers and I lost the instructions before I
    could even use it. How do I add water to this and how much water do I use?

    Is this used to clean around toilet bowls, sinks, walls, etc. I would appreciate
    a reply. Thank You. Rebecca Serda.

    Reply

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