NAME OF PRODUCT: “CRICKET EZ” CELLULAR PHONES. UNITS: About 285,000
DISTRIBUTOR: Cricket Communications of San Diego, CA
A software issue with these Cricket EZ cell phones causes audio problems with 911 emergency calls. When a call is made to 911 the caller may not be able to hear the emergency operator.
Cricket has already received two reports of the caller not being able to hear the operator when making an emergency 911 call.
Cricket “EZ” cell phones with the following description and model number are being recalled by the US Consumer Product Safety Commission (CPSC): The phones are small, black and silver. The company (Cricket) is printed on the top of the phone above the screen. If you look behind the battery you will find a model number. Units that have a model number that ends with a “B” are being recalled. Units that have a green dot on the inside label, and cell phones that were sold after march, 2008 are NOT being recalled.
MANUFACTURED IN: CHINA
REMEDY: CONSUMERS SHOULD IMMEDIATELY RETURN THEIR PHONE TO CRICKET FOR A FREE SOFTWARE REPAIR. CRICKET IS DIRECTLY CONTACTING CONSUMERS WHO PURCHASED THESE CELL PHONES TO ALERT THEM TO THE RECALL.
CONSUMER CONTACT: FOR ADDITIONAL INFORMATION, CONTACT CRICKET TOLL-FREE AT (866) 441-1577 BETWEEN 6 A.M. AND 10:30 P.M. MT MONDAY THROUGH SATURDAY, AND BETWEEN 7 A.M. AND 10:30 A.M. MT ON SUNDAY, OR VISIT THE FIRM’S WEB SITE AT WWW.MYCRICKET.COM