The following email was sent to Budget rental car company customers today:
Yesterday Budget announced that it was removing all of the vehicles identified for recall by Toyota from its corporate fleet in the US, Canada, and Puerto Rico. This step was taken to protect the safety of our customers, which is always our top priority.
It is important to note that the safety problems that have led to Toyota’s recall of certain vehicles are believed to arise out of usage over time. Accordingly, we believe that all of the Toyota vehicles in our fleet are safe, given the regular maintenance and the low mileage of our overall fleet.
We also want to reassure you that the affected Toyotas represent only a small percentage of our overall fleet, so we expect to be able to fulfill all projected demand and you can continue to make reservations with complete confidence for any rental occasion. Our fleet strategy emphasizes diversity so that we are able to respond to the full range of vehicle rental needs of our customers, as well as to reduce our risk from any issues arising out of any individual manufacturer.
We further want to emphasize that only certain Toyota makes and models, in addition to the Pontiac Vibe, are affected by the recall. Those Toyota vehicles that are not affected will continue to be offered for rental; however, if you are uncomfortable driving a Toyota vehicle, we will make every effort to offer you an alternative vehicle if one is available.
Our commitment to customer safety is also behind our decision to offer what we believe is the youngest and lowest-mileage fleet in the vehicle rental industry. Whether you place as high a premium on safety as we do, or whether you just like driving new cars, either way Budget continues to be your best car rental choice.
Thank you for continuing to choose Budget for your vehicle rental needs.
Thomas M. Gartland
Executive Vice President, Budget