WASHINGTON, D.C. – THE U.S. CONSUMER PRODUCT SAFETY COMMISSION AND HEALTH CANADA, IN COOPERATION WITH THE FIRM NAMED BELOW, TODAY ANNOUNCED A VOLUNTARY RECALL OF THE FOLLOWING CONSUMER PRODUCT. CONSUMERS SHOULD STOP USING RECALLED PRODUCTS IMMEDIATELY UNLESS OTHERWISE INSTRUCTED.
NAME OF PRODUCT: LITHIUM-ION BATTERIES USED IN HEWLETT-PACKARD AND COMPAQ NOTEBOOK COMPUTERS
UNITS: ABOUT 70,000
IMPORTER: HEWLETT-PACKARD CO., OF PALO ALTO, CALIF.
HAZARD: THE RECALLED LITHIUM-ION BATTERIES CAN OVERHEAT, POSING A FIRE AND BURN HAZARD TO CONSUMERS.
INCIDENTS/INJURIES: THE FIRM AND CPSC ARE AWARE OF TWO REPORTS OF BATTERIES THAT OVERHEATED AND RUPTURED, RESULTING IN FLAMES/FIRE THAT CAUSED MINOR PROPERTY DAMAGE. NO INJURIES HAVE BEEN REPORTED.
DESCRIPTION: THE RECALLED LITHIUM-ION RECHARGEABLE BATTERIES ARE USED WITH VARIOUS HP AND COMPAQ NOTEBOOK COMPUTERS. MODELS THAT CAN CONTAIN A RECALLED BATTERY INCLUDE:
| HP PAVILION | COMPAQ PRESARIO | HP | HP COMPAQ | ||||
|---|---|---|---|---|---|---|---|
|
|
G6000G7000 | 6720S |
THE NOTEBOOK MODEL IS LOCATED AT THE TOP OF THE SERVICE LABEL ON THE BOTTOM OF THE NOTEBOOK. BATTERIES THAT CAN BE SUBJECT TO THE RECALL WILL HAVE ONE OF THE FOLLOWING BAR CODE LABELS (^ IN THE CODE CAN BE ANY LETTER OR NUMBER):
| 62940^^AXV^^^^ | 65033^^B7U^^^^65033^^B7V^^^^65033^^BGU^^^^ | 65035^^B7U^^^^65035^^B7V^^^^65035^^BGU^^^^65035^^BGV^^^^ | 67059^^V8U^^^^67059^^V8V^^^^ |
SOLD AT: COMPUTER AND ELECTRONICS STORES NATIONWIDE, HP.COM AND HPSHOPPING.COM FROM AUGUST 2007 THROUGH MARCH 2008 FOR BETWEEN $500 AND $3000. THE BATTERY PACKS WERE ALSO SOLD SEPARATELY FOR BETWEEN $100 AND $160.
MANUFACTURED IN: CHINA
REMEDY: CONSUMERS SHOULD IMMEDIATELY REMOVE THE RECALLED BATTERY FROM THEIR NOTEBOOK COMPUTER AND CONTACT HP TO DETERMINE IF THEIR BATTERY IS INCLUDED IN THE RECALL AND TO REQUEST A FREE REPLACEMENT BATTERY. AFTER REMOVING THE RECALLED BATTERY FROM THEIR NOTEBOOK COMPUTER, CONSUMERS MAY USE THE AC ADAPTER TO POWER THE COMPUTER UNTIL A REPLACEMENT BATTERY ARRIVES. CONSUMERS SHOULD ONLY USE BATTERIES OBTAINED FROM HP OR AN AUTHORIZED RESELLER.
CONSUMER CONTACT: FOR ADDITIONAL INFORMATION, VISIT THE HP BATTERY REPLACEMENT PROGRAM WEB SITE AT HTTP://WWW.HP.COM/SUPPORT/BATTERYREPLACEMENT OR CALL (800) 889-2031 BETWEEN 7 A.M. AND 7 P.M. CT MONDAY THROUGH FRIDAY.
MEDIA CONTACT: SHEILA WATSON AT (281) 514-6552 OR SHEILA.WATSON@HP.COM
PHOTOS OF RECALLED BATTERIES
Thank you so much. My laptop is on this list. Funny thing is I just spoke with a customer service rep last week because there was a problem with my battery. I even asked about the fact that it gets really hot at times and he said don’t worry about it.