WASHINGTON, D.C. – THE U.S. CONSUMER PRODUCT SAFETY COMMISSION, IN COOPERATION WITH THE FIRMS NAMED BELOW, TODAY ANNOUNCED A VOLUNTARY RECALL OF THE FOLLOWING CONSUMER PRODUCT. CONSUMERS SHOULD STOP USING RECALLED PRODUCTS IMMEDIATELY UNLESS OTHERWISE INSTRUCTED.
NAME OF PRODUCT: LITHIUM-ION BATTERIES USED IN HEWLETT-PACKARD, TOSHIBA AND DELL NOTEBOOK COMPUTERS
UNITS: ABOUT 35,000 BATTERIES (AN ADDITIONAL 65,000 BATTERIES WERE SOLD WORLDWIDE)
BATTERY CELL MANUFACTURER: SONY ENERGY DEVICES CORPORATION, OF JAPAN
HAZARD: THESE LITHIUM-ION BATTERIES CAN OVERHEAT, POSING A FIRE AND BURN HAZARD TO CONSUMERS.
INCIDENTS/INJURIES: THERE HAVE BEEN 19 REPORTS OF THE BATTERIES OVERHEATING, INCLUDING 17 REPORTS OF FLAMES/FIRE (10 RESULTING IN MINOR PROPERTY DAMAGE). TWO CONSUMERS EXPERIENCED MINOR BURNS.
DESCRIPTION: THE RECALLED BATTERIES WERE INCLUDED WITH, AND SOLD SEPARATELY FOR USE IN, THE FOLLOWING NOTEBOOK COMPUTER MODELS:
| COMPUTER MANUFACTURER | UNITS | NOTEBOOK MODEL | BATTERY MODEL |
|---|---|---|---|
| HEWLETT-PACKARD | ABOUT 32,000 | HP PAVILION: DV1000, DV8000 AND ZD8000COMPAQ PRESARIO: V2000 AND V2400HP COMPAQ: NC6110, NC6120, NC6140, NC6220, NC6230,NX4800, NX4820, NX6110, NX6120, NX9600 | RECALLED BATTERIES WILL HAVE A BAR CODELABEL STARTING WITH A0, L0, L1 OR GC |
| TOSHIBA | ABOUT 3,000 | SATELLITE: A70/A75, P30/P5, M30X/M35X, M50/M55TECRA: A3, A5, S2 | N/A |
| DELL | ABOUT 150 | LATITUDE: 110LINSPIRON: 1100, 1150, 5100, 5150, 5160 | OU091 |
THE BATTERY MODEL IS LOCATED ON THE BATTERY’S LABEL.
SOLD BY: COMPUTERS WITH THE RECALLED BATTERIES WERE SOLD DIRECTLY BY HEWLETT-PACKARD, TOSHIBA AND DELL, THROUGH COMPUTER AND ELECTRONICS STORES NATIONWIDE, AND THROUGH VARIOUS WEB RETAILERS FOR BETWEEN $700 AND $3000. THE BATTERIES WERE ALSO SOLD SEPARATELY FOR BETWEEN $100 AND $160.
HEWLETT-PACKARD – SOLD FROM DECEMBER 2004 THROUGH JUNE 2006 TOSHIBA – SOLD FROM APRIL 2005 TO OCTOBER 2005 DELL – SHIPPED BETWEEN NOVEMBER 2004 AND NOVEMBER 2005
BATTERY CELLS MANUFACTURED IN: JAPAN
REMEDY: CONSUMERS SHOULD IMMEDIATELY REMOVE THE RECALLED BATTERY FROM THEIR NOTEBOOK COMPUTER, AND CONTACT THEIR COMPUTER MANUFACTURER TO DETERMINE IF THEIR BATTERY IS INCLUDED IN THE RECALL AND TO REQUEST A FREE REPLACEMENT BATTERY. AFTER REMOVING THE RECALLED BATTERY FROM THEIR NOTEBOOK COMPUTER, CONSUMERS MAY USE THE AC ADAPTER TO POWER THE COMPUTER UNTIL A REPLACEMENT BATTERY ARRIVES. CONSUMERS SHOULD ONLY USE BATTERIES OBTAINED FROM THEIR COMPUTER MANUFACTURER OR AN AUTHORIZED RESELLER.
CONSUMER CONTACTS: FOR ADDITIONAL INFORMATION, CONSUMERS SHOULD CONTACT THE MANUFACTURER OF THEIR NOTEBOOK COMPUTER:
HEWLETT-PACKARD CO. – HTTP://WWW.HP.COM/SUPPORT/BATTERYREPLACEMENT OR CALL (800) 889-2031 BETWEEN 7 A.M. AND 7 P.M. CT MONDAY THROUGH FRIDAY. TOSHIBA – HTTP://WWW.BXINFO.TOSHIBA.COM OR CALL (800) 457-7777 ANYTIME. DELL – HTTP://WWW.DELLBATTERYPROGRAM.COM OR CALL TOLL-FREE (866) 342-0011 BETWEEN 8 A.M. AND 5 P.M. CT MONDAY THROUGH FRIDAY.
MEDIA CONTACTS:
HEWLETT-PACKARD CO. – MIKE HOCKEY AT (281) 927-9379 OR MIKE.HOCKEY@HP.COM TOSHIBA – ERIC PAULSEN AT (949) 275-7957 DELL – JEREMY BOLEN AT (512) 728-8329 OR JEREMY_BOLEN@DELL.COM SONY – ELIZABETH BOUKIS AT (408) 352-4593 OR ELIZABETH.BOUKIS@AM.SONY.COM
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