THE FOLLOWING PRODUCT SAFETY RECALL WAS VOLUNTARILY CONDUCTED BY THE FIRM IN COOPERATION WITH THE CPSC. CONSUMERS SHOULD STOP USING THE PRODUCT IMMEDIATELY UNLESS OTHERWISE INSTRUCTED.
NAME OF PRODUCT: H20 PORTABLE HAND HELD STEAM CLEANERS
UNITS: ABOUT 134,000
IMPORTER: THANE INTERNATIONAL INC., OF LA QUINTA, CALIF.
HAZARD: STEAM CAN ESCAPE FROM THE HANDLE AND TRIGGER OF THE STEAM CLEANER, POSING A BURN HAZARD TO CONSUMERS.
INCIDENTS/INJURIES: THANE HAS RECEIVED 27 REPORTS OF BURN INJURIES TO CONSUMERS’ HANDS AND FINGERS.
DESCRIPTION: THE RECALLED PORTABLE HAND HELD STEAM CLEANERS ARE WHITE AND DARK GRAY. “H20” AND “M” ARE PRINTED ON THE STEAM CLEANERS. MODEL NUMBER YQ3888 AND THE “PRODUCE CODE” ARE PRINTED ON A LABEL ON THE UNDERSIDE OF THE UNITS. THIS RECALL ONLY INCLUDES STEAM CLEANERS WITH “PRODUCE CODES” FROM 071025 THROUGH 080324.
SOLD BY: TELEVISION INFOMERCIALS NATIONWIDE AND AT WWW.THANE.COM AND SHIPPED TO CONSUMERS FROM DECEMBER 2007 THROUGH MAY 2008. THE STEAM CLEANERS WERE OFFERED AS A BONUS ITEM WITH THE PAYMENT OF SHIPPING AND HANDLING OF $14.95 WITH THE PURCHASE OF AN H20 MOP.
MANUFACTURED IN: CHINA
REMEDY: CONSUMERS SHOULD IMMEDIATELY STOP USING THE RECALLED STEAM CLEANERS AND CONTACT THANE TO RECEIVE A $30 COUPON FOR THE PURCHASE OF ANOTHER THANE PRODUCT OR TO RECEIVE A FREE REPLACEMENT STEAM CLEANER. THANE HAS DIRECTLY CONTACTED CONSUMERS WHO RECEIVED THE STEAM CLEANERS.
CONSUMER CONTACT: FOR ADDITIONAL INFORMATION, CONTACT THANE AT (800) 388-4490 ANYTIME, OR VISIT THE FIRM’S WEB SITE AT WWW.THANE.COM
MARTHA MORRISON says
HOW DO I RECIEVE MY $30.00 COUPON.
THANK YOU
MARTHA MORRISON
Gilbert or Judy Anderson says
Ordered the H20 Mop through a television infomercisl, With the Steam Cleaner. Well tryed out the Steam Cleaner as directed on a Recliner. And it burned out befor all the water was used up in it. I checked the instructions on useing the Steam Cleaner again. I had done as the instructions said. So did not even try the H20 Mop. Just put it all in the box and put it in the shop storage area. ( JUST A PILE OF JUNK ) My wife said DONT ORDER ANYTHING ELSE FROM T V ADDS. WHY SELL CHINA JUNK No wonder our country is going to the dogs. Gilbert Anderson
Gilbert or Judy Anderson says
Ordered the H20 Mop through a television infomercisl, With the Steam Cleaner. Well tryed out the Steam Cleaner as directed on a Recliner. And it burned out befor all the water was used up in it. I checked the instructions on useing the Steam Cleaner again. I had done as the instructions said. So did not even try the H20 Mop. Just put it all in the box and put it in the shop storage area. ( JUST A PILE OF JUNK ) My wife said DONT ORDER ANYTHING ELSE FROM T V ADDS. WHY SELL CHINA JUNK No wonder our country is going to the dogs. Gilbert Anderson
Gilbert or Judy Anderson says
Ordered the H20 Mop through a television infomercisl, With the Steam Cleaner. Well tryed out the Steam Cleaner as directed on a Recliner. And it burned out befor all the water was used up in it. I checked the instructions on useing the Steam Cleaner again. I had done as the instructions said. So did not even try the H20 Mop. Just put it all in the box and put it in the shop storage area. ( JUST A PILE OF JUNK ) My wife said DONT ORDER ANYTHING ELSE FROM T V ADDS. WHY SELL CHINA JUNK No wonder our country is going to the dogs. Gilbert Anderson
Mary Skjordal says
Oh please send me a new steam cleaner I Just love it .
Frances Comer says
I would just like to have one that works!!!
Elinor S. Bevins says
I would like to have a new one that is safe. How sure are you this time????????
Please send me a safe new one. I loved it for the tub and surrounding area.
Janet Carter says
How do I get the $30.00 coupon?
barbara scarnecchia says
I WOULD LIKE THE COUPONS….I LOVE THE H2O STEAM MOP…..USE IT ALOT JUST ORDERED MOP COVERS..I HAVE DOGS & CATS. THANX
Neva Umphenour says
I would love to have the coupons.
Haven’t used the steam cleaner.
Neva Umphenour says
I love the steam mop. Does a beautiful job on my tile floors.
Alicia says
I really liked the mop and the complimentary steam cleaner, they both worked great until I had a horrible burn from the hand held steam cleaner. I was using at waste level when a line of steam blasted through my shirt and burned me accrose my stomac and the underside of my arm. I am now scarded for life with a huge scar the lenght of my entire hand.
Barbara Fielitz says
I would like a replacement product. What good is a $30. coupon if I can’t use it.
Could you give a list of stores that carry the H20 Steamer. Zip code 32162
Lady Lake (The Villages) Fl.
Lori Crow says
The $30 coupon IS NOT good for another Thane product as stated on various websites, only for those products listed on a very short list sent with the directions to destroy the Steam Cleaner. The short list of products all cost significantly more than $30, other than the replacement steam cleaner which is exactly $30. I have followed the directions on how to return the cord to show that I have destroyed the cleaner, and held my $30 coupon to wait for activation. I called Thane customer service after two weeks, and tried to use my coupon for an item on the Thane.com website. I was told that it wasn’t good for anything other than the list of items sent with the recall directions, or for a replacement of the steam cleaner. So Thane has figured out a way to get even more money out of this recall. I am not pleased with the way this has been administered. I would like $30 in the form of a check please.
Elaine Rebman says
I have a coupon and I would like to redeem it. How do I do that ?
I would like S229-003 micro pads
Lynne says
when are you sending me my new steamer I did what was required
it’s about 3 months now
Louis Lasky says
I sent in the paperwork and the cut cord required to redeem my $30.00 coupon. Now I can not find the coupon to call you or fax it to you to get a couple of clothes for my H2O vac. Can you help me?
Cyndie says
I sent in all the paperwork and the end of the cord for my steam cleaner and It has been about 4-5 months and still no replacement….I see I am not the only one
Rebecca Serda says
I bought one of the H20 hand held steamers and I lost the instructions before I
could even use it. How do I add water to this and how much water do I use?
Is this used to clean around toilet bowls, sinks, walls, etc. I would appreciate
a reply. Thank You. Rebecca Serda.