Comments on: Defibrillator Recall Advice

By: maria rios

maria rios — Sun, 09 Jan 2011 02:41:51 +0000

I have a defribilator and I think I don’t need it. I’m always in pain. I have 2 surgerys to repai the defribilator in one week. but I still in pain. I don’t know what to do

By: lungguy

lungguy — Tue, 12 Jan 2010 23:47:49 +0000

Thank you for this article and I agree with you guys as an AHA Instructor and having worked with Cardiac Science in the Past their agenda has been market share and more market share in the AED world. Having met some of the sales reps at trade shows they are quite arrogant and with no clinical backround to mention, just glorified “Snake Oil Salemen”. Hey Cardiac Science these end users trusted your sales people in the purchasing process now its time they earn their keep and support your product!!! I remember when they were just a little company out of Irvine, CA nice time to work for them as they were humble then, now its Burdick and Corporate Marching orders to the sales force to meet monthly qoutas… Try CU Medical Systems Inc. I like the IPAD NSF1200

By: Bumpandrun

Bumpandrun — Tue, 12 Jan 2010 21:37:32 +0000

Thank you for taking the time to submit this posting. As a certified CPR instructor, I have experienced similar poor communication practices from Cardiac Science. In my opinion Cardiac Science’s salespeople are less than candid in their attempts to close sales opportunities, many times at the cost of delivering misinformation or neglecting to mention the whole story behind their recall history. Additionally, I understand that they have failed to timely report problems and even recalls directly to their clients. One has to wonder if this lack of communication is designed to avoid infringing on revenue generation. For instance, during their July earnings call, Cardiac Science noted that they noticed a recall in the Spring of ’09, budgeted between 10-20 million dollars to handle it, but didn’t announce to their clients their findings until much later in the summer. The problem with any AED recall, is that much more attention is paid by the media and public to the recall than to the public benefits of wide distribution of AED units. Therefore, the problems of one, perhaps less than responsible, organization might detrimentally impact those manufacturers who operate with higher ethical standards.