Steam Cleaners Recalled by Thane International Due to Burn Hazard

August 21, 2008

THE FOLLOWING PRODUCT SAFETY RECALL WAS VOLUNTARILY CONDUCTED BY THE FIRM IN COOPERATION WITH THE CPSC. CONSUMERS SHOULD STOP USING THE PRODUCT IMMEDIATELY UNLESS OTHERWISE INSTRUCTED.

NAME OF PRODUCT: H20 PORTABLE HAND HELD STEAM CLEANERS

UNITS: ABOUT 134,000

IMPORTER: THANE INTERNATIONAL INC., OF LA QUINTA, CALIF.

HAZARD: STEAM CAN ESCAPE FROM THE HANDLE AND TRIGGER OF THE STEAM CLEANER, POSING A BURN HAZARD TO CONSUMERS.

INCIDENTS/INJURIES: THANE HAS RECEIVED 27 REPORTS OF BURN INJURIES TO CONSUMERS’ HANDS AND FINGERS.

DESCRIPTION: THE RECALLED PORTABLE HAND HELD STEAM CLEANERS ARE WHITE AND DARK GRAY. “H20” AND “M” ARE PRINTED ON THE STEAM CLEANERS. MODEL NUMBER YQ3888 AND THE “PRODUCE CODE” ARE PRINTED ON A LABEL ON THE UNDERSIDE OF THE UNITS. THIS RECALL ONLY INCLUDES STEAM CLEANERS WITH “PRODUCE CODES” FROM 071025 THROUGH 080324.

SOLD BY: TELEVISION INFOMERCIALS NATIONWIDE AND AT WWW.THANE.COM AND SHIPPED TO CONSUMERS FROM DECEMBER 2007 THROUGH MAY 2008. THE STEAM CLEANERS WERE OFFERED AS A BONUS ITEM WITH THE PAYMENT OF SHIPPING AND HANDLING OF $14.95 WITH THE PURCHASE OF AN H20 MOP.

MANUFACTURED IN: CHINA

REMEDY: CONSUMERS SHOULD IMMEDIATELY STOP USING THE RECALLED STEAM CLEANERS AND CONTACT THANE TO RECEIVE A $30 COUPON FOR THE PURCHASE OF ANOTHER THANE PRODUCT OR TO RECEIVE A FREE REPLACEMENT STEAM CLEANER. THANE HAS DIRECTLY CONTACTED CONSUMERS WHO RECEIVED THE STEAM CLEANERS.

CONSUMER CONTACT: FOR ADDITIONAL INFORMATION, CONTACT THANE AT (800) 388-4490 ANYTIME, OR VISIT THE FIRM’S WEB SITE AT WWW.THANE.COM

PICTURE OF RECALLED H20 PORTABLE HAND HELD STEAM CLEANER

Click Here to speak to an attorney about this recall!

Written by CPSC · Filed Under CPSC Press Releases 

Comments

12 Responses to “Steam Cleaners Recalled by Thane International Due to Burn Hazard”

  1. MARTHA MORRISON on August 28th, 2008 12:16 pm

    HOW DO I RECIEVE MY $30.00 COUPON.
    THANK YOU
    MARTHA MORRISON

  2. Gilbert or Judy Anderson on August 28th, 2008 6:05 pm

    Ordered the H20 Mop through a television infomercisl, With the Steam Cleaner. Well tryed out the Steam Cleaner as directed on a Recliner. And it burned out befor all the water was used up in it. I checked the instructions on useing the Steam Cleaner again. I had done as the instructions said. So did not even try the H20 Mop. Just put it all in the box and put it in the shop storage area. ( JUST A PILE OF JUNK ) My wife said DONT ORDER ANYTHING ELSE FROM T V ADDS. WHY SELL CHINA JUNK No wonder our country is going to the dogs. Gilbert Anderson

  3. Mary Skjordal on August 29th, 2008 11:35 am

    Oh please send me a new steam cleaner I Just love it .

  4. Frances Comer on August 29th, 2008 7:16 pm

    I would just like to have one that works!!!

  5. Elinor S. Bevins on August 30th, 2008 9:30 pm

    I would like to have a new one that is safe. How sure are you this time????????
    Please send me a safe new one. I loved it for the tub and surrounding area.

  6. Janet Carter on August 31st, 2008 12:42 am

    How do I get the $30.00 coupon?

  7. barbara scarnecchia on September 2nd, 2008 2:07 am

    I WOULD LIKE THE COUPONS….I LOVE THE H2O STEAM MOP…..USE IT ALOT JUST ORDERED MOP COVERS..I HAVE DOGS & CATS. THANX

  8. Neva Umphenour on September 3rd, 2008 8:57 pm

    I would love to have the coupons.
    Haven’t used the steam cleaner.

  9. Neva Umphenour on September 3rd, 2008 8:59 pm

    I love the steam mop. Does a beautiful job on my tile floors.

  10. Alicia on September 3rd, 2008 10:59 pm

    I really liked the mop and the complimentary steam cleaner, they both worked great until I had a horrible burn from the hand held steam cleaner. I was using at waste level when a line of steam blasted through my shirt and burned me accrose my stomac and the underside of my arm. I am now scarded for life with a huge scar the lenght of my entire hand.

  11. Barbara Fielitz on September 5th, 2008 1:07 am

    I would like a replacement product. What good is a $30. coupon if I can’t use it.

    Could you give a list of stores that carry the H20 Steamer. Zip code 32162
    Lady Lake (The Villages) Fl.

  12. Lori Crow on October 22nd, 2008 3:02 pm

    The $30 coupon IS NOT good for another Thane product as stated on various websites, only for those products listed on a very short list sent with the directions to destroy the Steam Cleaner. The short list of products all cost significantly more than $30, other than the replacement steam cleaner which is exactly $30. I have followed the directions on how to return the cord to show that I have destroyed the cleaner, and held my $30 coupon to wait for activation. I called Thane customer service after two weeks, and tried to use my coupon for an item on the Thane.com website. I was told that it wasn’t good for anything other than the list of items sent with the recall directions, or for a replacement of the steam cleaner. So Thane has figured out a way to get even more money out of this recall. I am not pleased with the way this has been administered. I would like $30 in the form of a check please.

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