Rinnai America Corporation of Peachtree City, GA is recalling their Direct-Vent Wall Furnace models RHFE 431 and RHFE 556 due to a carbon monoxide poisoning hazard.
This recall involves about 52,000 Direct Vent Wall Furnaces that were sold to contractors nationwide for the last seven years and were made in Japan.
Contractors who purchased and installed these heaters should contact the homeowners to let them know about the danger and recall. Homeowners should install a carbon monoxide detector and cease using the unit until it is fixed.
To have the recalled heater fixed, call 866-746-8344 24 hours a day, seven days a week.
WARNING: Just because you have had one of these heaters for years without problems, does not mean it is not a potentially defective heater. The gasket in the heater could fail at any time and risk of failure may increase over time. There have been numerous reports of carbon monoxide leaks from these furnaces. Although no injuries have been reported at this time, carbon monoxide is a poisonous gas that can cause long-term injuries or death if you are exposed in a confined place, such as your home.